This is a voluntary code of practice adopted
by most building societies and banks
in their dealings with personal customers.
Kent Reliance subscribes to the Banking
Code and is committed to maintaining
the principles of good practice set
out in it.
We promise that
we will act fairly and reasonably in all
our dealings with you by meeting all the
commitments and standards in this code.
The key commitments are;
We
will make sure that our advertising and
promotional literature is clear and not
misleading and that you are given clear
information about our products and services.
When
you have chosen an account or service, we
will give you clear information about how
it works, the terms and conditions and the
interest rates which apply to it.
We will
help you use your account or service by
sending you regular statements (where appropriate)
and we will keep you informed about changes
to the interest rates, charges or terms
and conditions.
We will
deal quickly and sympathetically with things
that go wrong and consider all cases of
financial difficulty sympathetically and
positively.
We will
treat all your personal information as private
and confidential, and operate secure and
reliable banking and payment systems.
We will
publicise this code, have copies available
and make sure that our staff are trained
to put it into practice.
A copy of the banking code is available on request in our branch, any of our agencies, or Head Office, or by writing to:
The Banking Code Standards Board
Level 12
City Tower
40 Basinghall Street
London EC2V 5DE
