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Cash ISA FAQ's - click here
Q.
How do I get application forms to
open an account with KRBS?
You may call us at 08451 22 00 22*
or e-mail us at
with your name and address, specifying
the forms you require. You could also
download them from the downloads
section on our website. For passbook
based accounts you may contact our
branch
or agency network in Kent. |
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| Q.
What are the ID's I need to send along with
the application forms?
We conduct an electronic check to establish
proof of your identity and address. We will
write to you asking for ID, only if we are
unable to sufficiently verify your name
and address through our electronic verification
process. In this case, our letter to you
will specify the valid ID's we require. |
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Q.
How do I notify you of my change of address?
Simply notify us about your change of address
in writing or by completing a Member profile
form which is available from this website
(downloads)
and posting it to Kent Reliance Building
Society, PO Box 174, Chatham, Kent ME4 4WG.
Please note that we do not accept notification
through e-mail, fax, phone, etc. to protect
your account. We will not require proof
of your new address. Passbook based account
holders can go directly to any of our branch
or agency network to notify us of a change
of address. |
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Q.
How do I notify you of my change of name?
Kindly send this in writing or by completing
a Member profile form which is available
from this website (downloads)
together with your new and old signatures.
Please enclose a proof of name change. The
Marriage certificate or Name change deed
poll. The document could be original or
a certified copy. Alternatively, if you
have a passbook based account you may pop
into any of our branch or agency network
in Kent with the relevant documentation. |
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Q.
Can I access my account online?
Kent Reliance is now offering a secure way
to view your savings and investment account(s)
online. If you are interested in this service,
please visit our secure website www.internetbuildingsociety.co.uk,
click on Online Services and then the ‘Register
for Online Services’ link. |
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Q.
How do I make a further deposit into my
Kent Reliance account?
You can send us a cheque made payable to
yourself with your account number and address
written on the reverse of the cheque. Alternatively,
you can pay into a Kent Reliance account
by setting up a standing order, via BACS
or using an online funds transfer facility.
You will need to supply the following details
to your bank: |
| a)
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Sort
code: 62-24-97. |
| b) |
Account Number:
0xxxxxxx (where xxxxxxx is the 7 digits
within your KRBS account number). |
| c) |
Reference/Roll
Number: Your Kent Reliance
Account Number
for example DIS1234567KRB. |
| d) |
Amount to
be transferred. |
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If you are paying in by CHAPS,
you will need the following details,
| a)
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Sortcode:
60-05-09. |
| b) |
Account Number:
55258085. |
| c) |
Reference/Roll
Number: Your Kent Reliance
Account Number
for example DIS1234567KRB. |
| d) |
Amount to
be transferred. |
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Passbook
based account holders can pay in cash or
by cheque at any of our Kent based branch
or agency network. Please note we do not
accept cash sent through the post to Head
Office.
Note: The current maximum
you can subscribe to a Cash ISA in a tax
year is £5,100. This limit may be altered
by the Government in the future. |
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Q.
How do I make a withdrawal from my account?
You can withdraw money by postal requests
to Head Office or through our branch or
agency network.
If you have a passbook based account, we
will need your passbook along with your
postal request. The transaction will be
recorded in your passbook and returned to
you. Alternatively, you can make withdrawals
from our branch or agency network.
We can send a cheque or transfer the funds
directly into a nominated bank/building
society account via BACS free of charge.
A fee of £25 is applicable for CHAPS withdrawals
and the funds will be available in the designated
account by the end of the same business
day, if the request is received before 11.00am
For more details please click
here |
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Q.
How do I obtain the necessary stationery
to operate my account?
You may request stationery by contacting
us by phone, e-mail or by writing to our
Head Office. You may also download additional
stationery from the downloads
section on our website. |
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Q.
When will my account start earning interest?
Your account will start earning interest
from the day it was opened. For Cash ISA
transfers in and additional deposits made,
the interest is payable from the day we
receive the cheque. |
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Q.
How long do I have to wait before I can
withdraw against a cheque deposit?
You must allow six clear working days for
clearance on all cheques paid in before
withdrawal can be made against them. |
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Q.
How can the interest be paid gross to me?
A completed R85 form should accompany your
application for the interest to be paid
gross. Please note that one R85 form is
required for each new account opened. A
completed R85 form is required even for
the Children's account in order for the
interest to be paid gross. The R85 form
is available from our branch and agency
network, by calling our Head Office or downloading
one from our website. |
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Q.
How do I know the interest added to my account?
The annual statement of interest will be
sent to all account holders, approximately
the third week in April each year. |
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Q.
When will I get statements of my account?
Annual statements of accounts will be sent
after the end of the tax year in April.
Quarterly statements will be sent for Direct
accounts in January, July, and October (if
there have been transactions on the account
other than the opening deposit) unless they
are fixed end date or cash ISAs. |
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Q.
How safe is my money with Kent Reliance?
We are regulated by the FSA and we are a
member of the Financial Services Compensation
Scheme (FSCS). The FSCS, set up under the
Financial Services and Markets Act 2000,
may cover your account. We are covered by
the Financial Services Compensation Scheme
(FSCS). The FSCS can pay compensation to
depositors if a bank/building society in
the UK is unable to meet its financial obligations.
Most depositors - including most individuals
and small businesses - are covered by the
Scheme.
In respect of deposits, an eligible depositor
is entitled to claim up to the greater of
£50,000 and €50,000. For joint accounts
each account holder is treated as having
a claim in respect of their share so, for
a joint account held by two eligible depositors,
the maximum amount that could be claimed
would be the greater of £50,000 and €50,000
each (making a total of the greater of £100,000
and €100,000). The limit (the greater of
£50,000 and €50,000) relates to the combined
amount in all the eligible depositor’s accounts
with the Society, including their share
of any joint account, and not to each separate
account.
For further information about the Scheme
(including the amounts covered and eligibility
to claim) please ask at our branch
or agencies, call us on 08451 22 11 22,
refer to the FSCS website www.fscs.org.uk or call 020 7892 7300
or 0800 678 1100. |
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Q.
Can Kent Reliance offer me advice?
Kent Reliance does not offer advice but
we can give you all the information you
would like about our products and services,
to enable you to make an informed decision. |
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Q.
I am the executor for the estate of a deceased
Kent Reliance account holder. How do I go
ahead about closing this account?
Please send us the death certificate and
the probate along with a covering letter.
The probate is required if the aggregate
balance of all the accounts of the deceased
exceeds £5,000. We will need either an original
copy or a certified photocopy of the death
certificate. However, the probate sent should
be the original copy. |
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Q.
How do I operate my inter-generational Direct
60+ or Direct 65+ easy access savings account?
You can make payments by sending us a cheque
made payable to yourself with your account
number on the reverse. Alternatively, you
may arrange for a BACS transfer in or set
up standing orders. For withdrawals simply
send us a withdrawal slip or a standard
letter and we will transfer the money via
BACS into the nominated account. Please
note that we do not allow cheque withdrawals
for this account. |
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| Cash
ISA FAQ's |
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Q.
What are my ISA investment options?
The current maximum you can subscribe to
a Cash ISA in a tax year is £5,100. This
limit may be altered by the Government in
the future.
You may split your current year ISA allowance
between multiple KRBS ISA products and under
HM Revenue & Customs (HMRC) regulations
will be treated as a single ISA.
Please note that Stocks and Shares ISAs
are not available through KRBS. |
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Q.
Do I have to complete any additional forms
to make a deposit into my Cash ISA for this
tax year?
You do not need to send us any additional
forms while making an additional deposit
into your Cash ISA for this tax year. However,
you will be asked to complete a missed subscription
form if you did not subscribe to an ISA
with us the previous tax year. This form
will be automatically sent out on receipt
of the deposit. |
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Q.
How do I transfer out my Cash ISA with Kent
Reliance to another provider? Is there a
fee or notice period required?
You will need to contact the new provider
for this. There are no notice period or
fees applicable for transferring your Cash
ISA out of Kent Reliance. You may transfer
the whole or part of your Cash ISA to another
ISA provider, subject to the terms of the
account. The Society has a reasonable period,
not exceeding 30 days, in which to implement
the transfer. |
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Q.
How long will it take for the transfer?
Will I lose the interest for these days?
An ISA transfer can take up to 30 days from
the date of receipt of the transfer request
from your new ISA provider. Once we have
received your transfer instructions from
your new provider, we may contact you by
telephone or in writing to confirm your
request to transfer. The Society accepts
no responsibility for delays in processing
your transfer if they are caused by your
new provider or you not providing the necessary
information. Please note that we pay interest
until the day your account is closed with
us.
Note: If you have a passbook
ISA, we are unable to commence processing
your transfer until we have received your
passbook. |
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Q.
Do you accept transfers in of Cash ISAs?
How do I go about it?
Yes, we do accept transfers in of Cash ISAs.
All you need to do is simply send us a completed
transfer form for a Cash ISA along with
an application form for a Cash ISA. We will
write to your existing provider requesting
for the funds to be transferred to us. You
could also download any relevant forms from
the downloads
section on our website. Alternatively, we
can post the relevant forms if you contact
us via phone, e-mail or letter. |
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Q.
I have already invested this year's allowance
with another provider. But I want to transfer
my previous year's ISA balances to you.
Is that possible?
Yes, it is possible. You could transfer
your previous year's Cash ISA or cash component
of a Maxi ISA to us.
*For customer service and training purposes,
calls to Kent Reliance may be monitored
and/or recorded. |