Passbook based account holders can pay in cash or by cheque at any of our Kent based branch or agency network. Please note we do not accept cash sent through the post to Head Office.

Note: The current maximum you can subscribe to a Cash ISA in a tax year is £5,100. This limit may be altered by the Government in the future.

Q. How do I make a withdrawal from my account?

You can withdraw money by postal requests to Head Office or through our branch or agency network.

If you have a passbook based account, we will need your passbook along with your postal request. The transaction will be recorded in your passbook and returned to you. Alternatively, you can make withdrawals from our branch or agency network.

We can send a cheque or transfer the funds directly into a nominated bank/building society account via BACS free of charge. A fee of £25 is applicable for CHAPS withdrawals and the funds will be available in the designated account by the end of the same business day, if the request is received before 11.00am

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Q. How do I obtain the necessary stationery to operate my account?

You may request stationery by contacting us by phone, e-mail or by writing to our Head Office. You may also download additional stationery from the downloads section on our website.

Q. When will my account start earning interest?

Your account will start earning interest from the day it was opened. For Cash ISA transfers in and additional deposits made, the interest is payable from the day we receive the cheque.

Q. How long do I have to wait before I can withdraw against a cheque deposit?

You must allow six clear working days for clearance on all cheques paid in before withdrawal can be made against them.

Q. How can the interest be paid gross to me?

A completed R85 form should accompany your application for the interest to be paid gross. Please note that one R85 form is required for each new account opened. A completed R85 form is required even for the Children's account in order for the interest to be paid gross. The R85 form is available from our branch and agency network, by calling our Head Office or downloading one from our website.

Q. How do I know the interest added to my account?

The annual statement of interest will be sent to all account holders, approximately the third week in April each year.

Q. When will I get statements of my account?

Annual statements of accounts will be sent after the end of the tax year in April. Quarterly statements will be sent for Direct accounts in January, July, and October (if there have been transactions on the account other than the opening deposit) unless they are fixed end date or cash ISAs.

Q. How safe is my money with Kent Reliance?

We are regulated by the FSA and we are a member of the Financial Services Compensation Scheme (FSCS). The FSCS, set up under the Financial Services and Markets Act 2000, may cover your account. We are covered by the Financial Services Compensation Scheme (FSCS). The FSCS can pay compensation to depositors if a bank/building society in the UK is unable to meet its financial obligations. Most depositors - including most individuals and small businesses - are covered by the Scheme.

In respect of deposits, an eligible depositor is entitled to claim up to the greater of £50,000 and €50,000. For joint accounts each account holder is treated as having a claim in respect of their share so, for a joint account held by two eligible depositors, the maximum amount that could be claimed would be the greater of £50,000 and €50,000 each (making a total of the greater of £100,000 and €100,000). The limit (the greater of £50,000 and €50,000) relates to the combined amount in all the eligible depositor’s accounts with the Society, including their share of any joint account, and not to each separate account.

For further information about the Scheme (including the amounts covered and eligibility to claim) please ask at our branch or agencies, call us on 08451 22 11 22, refer to the FSCS website www.fscs.org.uk or
call 020 7892 7300 or 0800 678 1100.

Q. Can Kent Reliance offer me advice?

Kent Reliance does not offer advice but we can give you all the information you would like about our products and services, to enable you to make an informed decision.

Q. I am the executor for the estate of a deceased Kent Reliance account holder. How do I go ahead about closing this account?

Please send us the death certificate and the probate along with a covering letter. The probate is required if the aggregate balance of all the accounts of the deceased exceeds £5,000. We will need either an original copy or a certified photocopy of the death certificate. However, the probate sent should be the original copy.

Q. How do I operate my inter-generational Direct 60+ or Direct 65+ easy access savings account?

You can make payments by sending us a cheque made payable to yourself with your account number on the reverse. Alternatively, you may arrange for a BACS transfer in or set up standing orders. For withdrawals simply send us a withdrawal slip or a standard letter and we will transfer the money via BACS into the nominated account. Please note that we do not allow cheque withdrawals for this account.

Q. What are my ISA investment options?

The current maximum you can subscribe to a Cash ISA in a tax year is £5,100. This limit may be altered by the Government in the future.

You may split your current year ISA allowance between multiple KRBS ISA products and under HM Revenue & Customs (HMRC) regulations will be treated as a single ISA.

Please note that Stocks and Shares ISAs are not available through KRBS.

Q. Do I have to complete any additional forms to make a deposit into my Cash ISA for this tax year?

You do not need to send us any additional forms while making an additional deposit into your Cash ISA for this tax year. However, you will be asked to complete a missed subscription form if you did not subscribe to an ISA with us the previous tax year. This form will be automatically sent out on receipt of the deposit.

Q. How do I transfer out my Cash ISA with Kent Reliance to another provider? Is there a fee or notice period required?

You will need to contact the new provider for this. There are no notice period or fees applicable for transferring your Cash ISA out of Kent Reliance. You may transfer the whole or part of your Cash ISA to another ISA provider, subject to the terms of the account. The Society has a reasonable period, not exceeding 30 days, in which to implement the transfer.

Q. How long will it take for the transfer? Will I lose the interest for these days?

An ISA transfer can take up to 30 days from the date of receipt of the transfer request from your new ISA provider. Once we have received your transfer instructions from your new provider, we may contact you by telephone or in writing to confirm your request to transfer. The Society accepts no responsibility for delays in processing your transfer if they are caused by your new provider or you not providing the necessary information. Please note that we pay interest until the day your account is closed with us.

Note: If you have a passbook ISA, we are unable to commence processing your transfer until we have received your passbook.

Q. Do you accept transfers in of Cash ISAs? How do I go about it?

Yes, we do accept transfers in of Cash ISAs. All you need to do is simply send us a completed transfer form for a Cash ISA along with an application form for a Cash ISA. We will write to your existing provider requesting for the funds to be transferred to us. You could also download any relevant forms from the downloads section on our website. Alternatively, we can post the relevant forms if you contact us via phone, e-mail or letter.

Q. I have already invested this year's allowance with another provider. But I want to transfer my previous year's ISA balances to you. Is that possible?

Yes, it is possible. You could transfer your previous year's Cash ISA or cash component of a Maxi ISA to us.

*For customer service and training purposes, calls to Kent Reliance may be monitored and/or recorded.