| Under
the Data Protection Act 1998, you have a
right to see and receive a copy of information
held about you on our records and to ask
for any inaccurate details to be amended.
The Society may charge a fee for this service.
For the purposes of the Data Protection
Act 1998, the Data Controller in relation
to any personal data you supply is Kent
Reliance Building Society. If you have any
questions about the Data Protection Act
or your rights under it please write to
the Society's Secretary at Kent Reliance
Building Society, Reliance House, Sun Pier,
Chatham, Kent ME4 4ET.
If we get it wrong we'll put it right
We do our absolute best to get everything
right all the time, but if you believe we
haven't, please let your local branch, agent
or Head Office know at once. Under our internal
complaints procedure we aim to resolve
all complaints by the close of business
the following day. Where this is not possible
we would acknowledge receipt of your complaint
within five working days explaining the
reason for the delay and telling you who
will be reviewing your complaint.
Whilst we hope to be able to resolve any
problem through our internal complaints
procedure, customers can appeal to the Financial
Ombudsman Service after internal procedures
have been exhausted. Details of our complaints procedure can be obtained from our branch, agents or Head office.
For your protection - The Financial Services
Compensation Scheme
We are regulated by the FSA and we are a member of the Financial Services Compensation Scheme (FSCS). The FSCS, set up under the Financial Services and Markets Act 2000, may cover your account. We are covered by the Financial Services Compensation Scheme (FSCS). The FSCS can pay compensation to depositors if a bank/building society in the UK is unable to meet its financial obligations. Most depositors - including most individuals and small businesses - are covered by the Scheme.
In respect of deposits, an eligible depositor is entitled to claim up to the greater of £50,000 and €50,000. For joint accounts each account holder is treated as having a claim in respect of their share so, for a joint account held by two eligible depositors, the maximum amount that could be claimed would be the greater of £50,000 and €50,000 each (making a total of the greater of £100,000 and €100,000). The limit (the greater of £50,000 and €50,000) relates to the combined amount in all the eligible depositor’s accounts with the Society, including their share of any joint account, and not to each separate account.
For further information about the Scheme (including the amounts covered and eligibility to claim) please ask at our branch or agencies, call us on 08451 22 11 22, refer to the FSCS website www.fscs.org.uk or call 020 7892 7300 or 0800 678 1100.
Our regulatory status and codes
of practice
Kent Reliance Building Society is a member of the Building Societies Association, is covered by the
Financial Ombudsman Service and Financial Services Compensation Scheme and we are authorised
and regulated by the Financial Services Authority (FSA Registration number: 206038). For customer
service and training purposes calls to Kent Reliance may be monitored and/or recorded. |