Kent Reliance Building Society - Fixed Rate Mortgages, Self Build, Shared Ownership Mortgages from UK.

14 days to change your mind

Once you've opened a Kent Reliance savings or investment account, you have a 14-day 'cooling-off period'. If you decide within that time that you're not happy with your choice of account, we'll help you move your money without notice and without charge to a different kind of account, or return it, along with any interest it has earned.

Our only condition is that if you've paid any cheques into your account, we can't return that money until the cheque has cleared - normally after six clear working days.

To exercise your right to cancel, simply notify us in writing at Kent Reliance Building Society, Reliance House, Sun Pier, Chatham, Kent ME4 4ET.

We'll always treat your account in strictest confidence

We'll treat all your personal information as completely private and confidential (even if you stop being a Kent Reliance account holder). We won't give any of your details away to anyone else, except in four exceptions which the law allows:

	if we are legally forced to do so
	if it is our public duty
	if our interests need us to disclose something about you (but we won't use this as an excuse for telling anyone else anything about you or your accounts)
	if you ask us to pass information on to someone else, or give us your permission

Under the Data Protection Act 1998, you have a right to see and receive a copy of information held about you on our records and to ask for any inaccurate details to be amended. The Society may charge a fee for this service. For the purposes of the Data Protection Act 1998, the Data Controller in relation to any personal data you supply is Kent Reliance Building Society. If you have any questions about the Data Protection Act or your rights under it please write to the Society's Secretary at Kent Reliance Building Society, Reliance House,
Sun Pier, Chatham, Kent ME4 4ET.

If we get it wrong we'll put it right

We do our absolute best to get everything right all the time, but if you believe we haven't, please let your local branch, agent or Head Office know at once. Under our internal complaints procedure we aim to resolve all complaints by the close of business the following day. Where this is not possible we would acknowledge receipt of your complaint within five working days explaining the reason for the delay and telling you who will be reviewing your complaint.

Whilst we hope to be able to resolve any problem through our internal complaints procedure, customers can appeal to the Financial Ombudsman Service after internal procedures have been exhausted. Details of our complaints procedure can be obtained from our branch, agents or Head office.

For your protection - The Financial Services Compensation Scheme

Kent Reliance is a member of the Financial Services Compensation Scheme(FSCS), established under the Financial Services and Markets Acts 2000. This scheme acts as a safety net for consumers by compensating them in the event that an authorised organisation (e.g. building society or bank) becomes insolvent. The limit of compensation payments for savers with banks, building societies and credit unions has been changed from 7 October 2008 and is 100% for the first £50,000 for each depositor. Further details are available on request from our Head Office.

Our regulatory status and codes of practice

Kent Reliance Building Society is a member of the Building Societies Association. We subscribe to the Banking Code, and are covered by the Financial Ombudsman Service and Financial Services Compensation Scheme and we are authorised and regulated by the Financial Services Authority. For customer service and training purposes calls may be monitored and/or recorded.