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PAYING YOUR MORTGAGE

Interest is added to your mortgage account from the day of completion until the last day of that month. After that, interest is charged monthly on the balance outstanding at the end of the previous month. This means your first month’s repayment is likely to include the interest accrued from completion to the end of the month.

Monthly payments - Payments to your mortgage account will be collected monthly by direct debit from your bank account. A direct debit instruction will be included with our mortgage application form. Soon after the start of your loan and before any payments are actually due, we will write to you to confirm the due date and amount of your payments.

Rate changes
- If there is a change in mortgage interest rates we will write to you before the first revised payment is due to let you know the new amount and when it will be collected.

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Overpayments, lump sum payments and early repayment charges - It may be possible to make lump sum payments or overpayments to your mortgage, depending on the mortgage product you have chosen. However, some products carry an early repayment charge, so you should check the terms of your Mortgage Offer very carefully before making any lump sum payments. A lump sum of £500 or more over and above your normal monthly payment will be treated as a capital repayment and could therefore attract an early repayment charge.

If you are thinking of making an additional payment of £500 or more to your mortgage, contact us first to find out how an overpayment or lump sum payment would affect your account. Details of early repayment charges are specified on the Mortgage interest rates sheets.

Payment difficulties - If your circumstances change and you have, or think you will have difficulties with your monthly payment, let us know immediately. We will do everything we can to help and will work with you to find a solution and prevent unnecessary arrears.

IF YOU WANT TO....

Borrow more money - You can increase your borrowing with us for home improvements or for a variety of other purposes such as paying for a car or holiday and the cost can be spread over the remaining term of the mortgage. As long as your account has been well conducted and your total borrowing will not exceed the maximum loan to value allowed, you will be able to apply for Additional Borrowing (subject to income). This can normally be made available in just a few days.

To find out more call 08451 22 00 33* and ask about Additional Borrowing, or e-mail us at

THINK CAREFULLY BEFORE SECURING OTHER DEBTS AGAINST YOUR HOME YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE

Moving home - All of our mortgage schemes and products are portable. Even if you move home during the initial special deal period of a mortgage, the remaining benefits (up to the outstanding balance of your existing mortgage) of that special deal can be transferred to your new mortgage with us, subject to our lending criteria at the time of any move. In this case, any early repayment charges will not be charged but the existing rate will not apply to any additional funds that you borrow.


Click here to view other costs associated with a mortgage account

When you want to move home call us first on 08451 22 00 33* or e-mail us at to find out what we can offer.

Letting your home - If you want to let your home, under the terms of your mortgage you will need the Society’s consent. We will normally be pleased to give this, but will increase the rate of interest charged while your property is let because of the increased risk of it not being your main residence.

To discuss your request call 01634 835 749 or e-mail us at



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Change your mortgage - You may want to switch from one mortgage product to another or from one repayment type to another. Subject to the terms and conditions of your particular mortgage, we will always try to accommodate any requests.

If your circumstances change you may even want to transfer ownership of the property and the borrowers on the mortgage deed. This is called a transfer of equity. Whatever your request, we will be happy to help if we can possibly do so.

To find out what we can do and request a Key Facts Illustration, call us on
08451 22 00 33* or e-mail  

*For customer service and training purposes, calls to Kent Reliance may be monitored and/or recorded.



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